Login FAQ

Why can't I login?

First, double check your username and password. If you have forgotten your password please use the forgot password request on the login page. If you need to edit your password, or check any other account details, use the contact us page to make the request to our support team.

I'm sure my username and password is correct, and I still can't login.

You should verify that "cookies" are enabled in your browser. The login functionality uses two types of cookies depending on how you login:

If you answer "No" to the "Remember Me " question, a "per session" cookie is used to remember your name when you access different pages on the site. When you exit the browser, the information is lost. When you come back to visit, you need to login again.

If you answer "Yes" to the "Remember Me " question, a "persistent" cookie file is written to your computer's disk. When you come back to visit, this cookie file will be accessed to automatically log you back in.

I still can't login.

If you are still experiencing problems with login, use the contact us page to let our support team determine a solution.